Returns & Exchanges

At Karisma Jewels, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your jewelry, we offer the following return and exchange policy to make the process as easy as possible.

1. Return Policy

• Eligibility: You may return items within 30 days of receiving your order for a refund or exchange, provided the items are in their original condition — unworn, undamaged, and with all original packaging intact.

• Non-Returnable Items: For hygiene and safety reasons, custom jewelry and earrings cannot be returned or exchanged unless they arrive damaged or defective. Please double-check product descriptions for items that are marked as non-returnable.

2. How to Initiate a Return

To initiate a return, please email us at info@karismajewels.com with the following details:

• Order number
• The item(s) you wish to return or exchange
• Reason for the return or exchange

Our team will provide you with instructions on how to proceed.

3. Exchange Policy

If you wish to exchange an item for a different size or style, please follow the same process by contacting us via email. We will confirm availability and provide instructions for returning the original item. Once we receive the item, we will ship the exchange.

4. Refunds

• Refund Process: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

• Shipping Costs: Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error on our part. Original shipping charges are non-refundable.

5. Damaged or Defective Items

If your jewelry arrives damaged or defective, please contact us at info@karismajewels.com within 48 hours of receiving your order. We will gladly replace the item or issue a full refund, including return shipping costs.

6. Contact Us

For any inquiries about returns or exchanges, please email us at info@karismajewels.com. We’re here to help!